Ski Shop CRM

Overview

This custom-built CRM was designed to optimize ski rental and service management for a ski shop, ensuring a seamless experience for both customers and employees. The system automates ski rental tracking, service completion notifications, and customer communication, reducing manual work and improving efficiency.

Key Features & Functionality

✅ Ski Service Management with QR Tracking
For every ski service, the system generates a printable A6 tag with a QR code. This allows the shop to label each ski pair, ensuring easy tracking. Once the service is complete, an employee scans the QR code to mark the job as finished, triggering an automated email notification to the customer that their skis are ready for pickup.

✅ Automated Ski Rental Management
At the start of each season, ski rentals are logged in the CRM, including ski, boot, and equipment details. The system keeps track of the rental period and automatically sends reminders when the return date is approaching, helping to minimize overdue returns.

✅ Customer Communication & Notifications
The CRM automates customer interactions by sending service completion emails and rental return reminders, ensuring customers stay informed and engaged without requiring manual follow-ups.

Business Impact

🎯 Efficient Service & Rental Tracking – Eliminates manual paperwork and improves workflow.
🚀 Automated Customer Notifications – Enhances customer experience and reduces delays.
📈 Optimized Rental Returns – Prevents overdue returns with timely reminders.

With this Ski Shop CRM, the business now has a powerful digital system that enhances ski service management, automates rental tracking, and improves customer engagement—creating a modern, hassle-free experience for both the shop and its customers. ⛷️🏔️